Company DescriptionKnox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics, and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services. The outstanding service we provide starts with our people.
We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff are unparalleled in the document and legal services industry. We spend much effort training our people to develop our “homegrown” leaders of the future. We believe in investing our time and money to ensure that our people are knowledgeable and understand the importance of our customers’ businesses.
This position is not remote******Job DescriptionThe Entry Level Customer Service Representative will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan.
Provide daily status/updates to various clients via phone, emails, memos, and e-faxesContinually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder lettersPrepare and send out new serve documents daily for serviceConsult with clients and staff to issue/reissue new requestsMatch, review, and process records and documents based on requested parameters of subpoenas and authorizationsIssue payments, obtain and provide additional information/documents to custodians so they can process requestsClose and notify all parties of orders that are being canceled, reissued, or received objectionsInput status/codes in our proprietary software to ensure information for each order is up to dateNot assigned to specific clients, work assigned based on areas of coveragePerform other job duties as assigned by ManagementQualificationsQualificationsEducation:
High School diploma or GED, some college is preferredOffice experience is desired Experienced in good customer service and professional phone knowledge and etiquetteStrong ability to multitask and prioritize work effectively, while remaining calm under pressure. Understanding of computers and Microsoft Office Products (Word and Outlook)Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reportingData Entry skills/typing 30-60 WPMShift Availability: Scheduled hours for this position is Monday - Friday 8: 00 am-5: 00 pm (IN OFFICE)Additional InformationAll your information will be kept confidential according to EEO guidelines.
This position starts at $18-$20 per/hour
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