Customer Care Training Specialist

SummaryCoordinate with HR and Customer Care to prepare well trained staff and ensure the availability of updated information for all sales employees. Key ResponsibilitiesOrganize, control and implement training for all new Customer Care employees. Organize, control and implement functional on job training for all Customer Care functions. Prepare and update trainees booklets information. Update Customer Care staff with new procedures and services (announcement & update information resources information bank). Answer inquiries received from Customer Care staff related to business information. Coordinate with Customer Care Support to create system users for new recruiters.

Prepare and conduct monthly information quiz for Customer Care employees and report results to Customer Care Management. CompetenciesCustomer service oriented. Good problem solving skills. Stress tolerance. Very Good command of MS. Office mainly (Word, Excel, Power Point and Access is a plus). Very good communication skills. Very good presentation skills. Self-motivated and reliable. Hard worker. LanguageEnglish (required)Arabic (required)Kurdish (required)Experience2-5 years of work experience in relevant field. EducationBachelor in Business Administration or any relevant field.