About The PositionWe are growing rapidly – transitioning from startup to scaleup – and expanding our footprint across the Nordics and Europe. Our clients range from some of Europe’s largest banks and iGaming companies to smaller, disruptive players. We are now looking for a skilled and service-minded First-Line Support to join our IT team. This is not a junior role – we’re looking for someone with a solid foundation in support work who thrives in the space between IT and customer care.
You’ll be the first line of contact for incoming technical questions, and a key player in helping customers and users – external – to resolve issues effectively and professionally. ResponsibilitiesAs First-Line Support, you will:
Respond to customer inquiries and technical issues with professionalism and clarity in accordance with customer SLAsPerform basic troubleshooting of software, connectivity, system-related issues, web applications, iframes, JSON APIs, and hardwareLog, track and document issues, including all steps taken and final resolutionsEscalate complex issues to the appropriate team members while maintaining ownership of the ticketHelp build and improve internal documentation and knowledge basesContribute to continuous improvement of support workflows and processesEnsure a great user experience, even in high-pressure or sensitive situationsWho You AreYou are a calm, solution-oriented professional with a genuine interest in both tech and people.
You thrive in a fast-paced environment where adaptability and communication are key.
We Believe You BringA diploma or degree in IT, Computer Science or similar field+2 years of experience in a first-line or technical support roleProven ability to explain technical concepts to non-technical usersStrong troubleshooting skills and service mindsetFluency in Swedish and English, both spoken and writtenExperience with standard IT tools and environmentsExperience providing technical support for web-based applications, including iframe integrations and JSON-based APIsA structured approach and the ability to prioritize when everything feels urgentMeritorious SkillsExperience in Open Banking/PSD2Experience with Jira Service Desk, Linear and Slack (Our support plattforms)What Kreditz Can OfferGrowth Journey:
A unique chance to be part of a rapidly growing scaleup where every team member plays a crucial role in the company's success. Inclusive Culture: Join a diverse, fun-loving, and collaborative team that celebrates both big and small milestones together. Wellness Perks: 24/7 access to an on-site gym, sauna, and sports center, plus a wellness allowance. Medical insurance: Quick access to professional medical advice and care Compensation:
Fixed salaryAPPOINTMENT OF ROLEAs soon as possibleSCOPEFull-time, permanent position (tillsvidareanställning)SALARYFixed monthly salaryREPORTINGYou will be reporting to the company's IT ManagerWorkplaceDanderyd, Stockholm (on-site)CRIMINAL RECORDS EXTRACTAs part of our recruitment process we will ask you to present a clean criminal records extractRECRUITMENT PROCESSWe interview candidates on an ongoing basis (ongoing selection)CONTACTLorenzo Puccio, COO, lorenzo@kreditz. com
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