KYC Remediation Coordinator -BB KYC Outbound Team

- Responsible for providing MIS and analytical support to the KYC remediation team.- Maintain, analyze, and publish various detailed MIS related to KYC remediation at portfolio level, MicroStrategy, Power BI, BPM tools and other software applications for data extraction.- Provide key analytics and prepare business pack for KYC and service trends and meetings.- Work on automation of various MIS.- KYC request received / pending in various queues (BAW etc) and ensure TAT is calculated and shared with respective stakeholders.- Maintaining the data base of KYC expiry accurately.- Prepare and maintain all internal reports / MISs as per the management requirements. (Daily/Weekly/Monthly).- Ensure all administrative requirements are fulfilled for your respective unit.- Identify and recommend process improvement initiatives that results in enhanced customer experience.- Assist team by handling special assignments.- Timely follow with customers and stake holders for queries and service request for areas stated above.- 100% adherence to Audit recommendations with zero repeats.- Chubb management - reconciliation of documents in safe custody with the chub register maintained.- Checking daily disbursals of applications and send the originals by keeping a transmittal record with (ZERO ONR escalation at level 1 & 2).- Key maintenance - key register to be updated accurately every time there is a movement.- 100% adherence to MER reporting.- All email queries/requests to be responded within 24 hours.- Work on achieving the organization objectives, sustain service levels and plan to enhance the service standards for Business Banking that will improve customer experience.