L&D Training Specialist

 Job Description:Organize and conduct classroom-style trainings covering product features, customerservice techniques, compliance and red-line topics.Research, develop and expand effective digital training materials (e.g. videos, manuals,handbooks) for various product lines and training needs.Assist in updating and creating Knowledge Base (KB) content to ensure agents haveaccurate operational guidance.Ensure trainees effectively learn and apply knowledge; develop and review trainingmaterials, enrich content and collect feedback to continuously improve training courses.Incorporate handson case practice into training sessions to ensure knowledge is appliedto real work scenarios.Trainer periodically engage in live case handling to maintain operational proficiency andintegrate practice into training content.Document training records, follow post-training feedback, analyze and summarize trainingactivities to enhance quality.Identify trainees’ skill and/or knowledge gaps and address them with suitable methods(e.g. simulations, mentoring, on-the-job training, professional development classes).Manage and facilitate training curriculum by providing trainees with necessary informationand assessment reminders.Evaluate attendees’ performance via company assessments (quizzes, roleplay, casepractice questionnaires).Collaborate with the mentorship team to ensure aligned and complementary trainingcourses for CS members.Requirements：Minimum 4 years experience in training and coaching; with at least 2 years experience incorporate training.Experience in account safety required, preferably within social media platforms.L&D Training SpecialistDiploma and above in any field.Strong communication skills (English & Mandarin preferred) and interpersonal abilities;able to work independently.Excellent organizational, coordination, and project management abilities.Proficient in Microsoft Office Suite (especially PPT)Prior customer service background or related training experience is highly desirable.Strong work ethics and compliance with company policies and procedures.English, Mandarin, and Proficient in Cantonese (both spoken and written).