Vos missionsFunction : Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components:
telecom, Hardware, MDM , applications…Determine proper escalation for problems he cannot solve, sets priorityFormalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindsetRaises unsolved issue to Level 3, track and follow-up their resolution internally or with external partnersEnsures documentation is up-to-dateParticipates and/or manages technical evolutions and projectsParticipates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutionsSolves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing toolTrain usersVos compétencesIT or Industrial EngineerPragmatic, analytical and problem solving skillsA strong team player able to work with external providers, to communicate with technical and non-technical stakeholdersCurious and creative, autonomous and dynamicBe a driver for change and innovation, support continuous improvement by investigating alternatives and technologiesTechnical skills and first experience in OBC / IoT / M2M considered as an assetFluent in English and French (German are a plus)Technical skills in programming is a real plus (python, javascript, SQL, …)AvantagesStart:
ASAPContract: Permanent Work Place: Rodange, LuxembourgSend your resume and application letter to Ms. Patricia GUEBEL : By submitting your application, you give your consent for the collection and processing of your personal data in order to fill a vacancy and/or to be registered in our recruitment pool. Your application will be treated with all our consideration.
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