L1 Desktop Support Engineer ID

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN JAKARTA, INDONESIA!Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Engineer to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!WHAT YOU'LL DODeliver technical support to end-users, including customers, onsite personnel, and service providers. Perform IMAC (Install, Move, Add, Change) tasks such as hardware break/fix, hardware/software upgrades, and data migration. Replicate and resolve customer incidents in both hardware and software environments. Maintain accurate and up-to-date records in the incident management system, ensuring proper ticket tracking and resolution in line with SLAs. Monitor tickets proactively to ensure timely escalation and resolution of incidents. Follow established Asset Management processes. Provide setup and support services for conference rooms and internal VoIP telephone systems. Communicate and coordinate with IT Infrastructure support teams to escalate and resolve incidents efficiently. Document customer interactions accurately and thoroughly within ticketing systems. Collaborate with the Deskside Management Team to manage assets, address break/fix issues, and improve service desk processes. Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels. Adhere to company policies, procedures, and applicable state, federal, and local regulations, including safety guidelines. Work cross-departmentally to resolve reported issues and escalate to service providers when necessary. Undertake customer support-related tasks and special projects as assigned by management. Handle IT equipment safely, including desktops, laptops, monitors, printers, and other related devices. RequirementsWHAT YOU NEEDTechnical: Proven professional experience with various Windows desktop operating systems. Strong hands-on experience in desktop support, including hardware and software troubleshooting. Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently. Experience providing “smart hands” support for network equipment (routers, switches, access points, etc.). Familiarity with IMAC (Install, Move, Add, Change) processes and asset management best practices. Good understanding of IT infrastructure, ticketing systems, and incident management workflows. Language Requirements: Fluency in English and the local language is mandatory for effective communication with end-users and support teams. BenefitsAt Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inJakarta, Indonesia, and be at the forefront of IT support excellence!