L1 Support Specialist

Company Description BaryTech is a multinational professional services company specializing in IT services and consulting. With offices in Germany, Austria, Belgium, Netherlands, France, Romania, India, and Bangladesh, BaryTech supports digital transformation through a comprehensive suite of services. These include IT Infrastructure & Services, Managed IT Services, Cloud & Security, Software Development, and Silicon Design & Verification. The company is committed to excellence and empowers businesses to achieve their maximum potential through technology and innovation. For more information, visit https://barytech.com/services. Role Description This is a full-time on-site role for a Technical Support Specialist, located in Linz. The Technical Support Specialist will be responsible for providing technical support, troubleshooting technical issues, assisting customers to ensure their satisfaction, and analyzing problems to find effective solutions. The role requires daily interaction with customers to deliver seamless technical support and maintain high levels of customer satisfaction. Qualifications Technical Support and Troubleshooting skillsAnalytical Skills for problem-solvingCustomer Support and Customer Satisfaction skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamExperience in the IT industry is a plusBachelor's degree in IT, Computer Science, or related field is preferred