L1 Technical Support Consultant (LATAM)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a L1 Technical Support Consultant in Latin America.In this role, you will provide first-level technical support for software, hardware, and SaaS solutions in a fully remote, multicultural environment. You will be responsible for troubleshooting client issues, monitoring hardware and systems, and ensuring timely escalation to appropriate teams. This position offers the opportunity to develop strong problem-solving skills, enhance technical knowledge, and contribute to a seamless customer experience. You will collaborate with international teams, maintain accurate records, and play a key role in ensuring operational reliability. The environment emphasizes continuous learning, personal growth, and a people-first management approach.AccountabilitiesRespond to customer inquiries related to technical issues, providing effective and timely solutionsMonitor client hardware and systems in real time, detecting and escalating issues as necessaryFollow established procedures to escalate complex technical issues to internal teams or stakeholdersMaintain accurate documentation of system failures, maintenance activities, and identified bugsCollaborate with internal teams to ensure smooth operations and timely issue resolutionSupport the enhancement of overall client experience through proactive troubleshooting and communicationRequirementsExcellent English communication skills (C1 or higher, spoken and written)Minimum 1 year of experience in technical support or a related roleAbility to identify and resolve basic hardware and software issues independentlyHands-on experience with hardware troubleshooting and technical problem-solvingFamiliarity with ticketing systems such as Zendesk or equivalentFast typing skills and the ability to manage multiple tasks simultaneouslyStrong customer service orientation, responsibility, and interpersonal skillsWillingness to learn and adapt in a remote, multicultural environmentPreferred: Experience with remote hardware debugging or advanced troubleshooting techniques.BenefitsFlexible working schedule and fully remote work from Latin AmericaCompetitive compensation in USDInclusive, international team environmentPaid intensive training and probation periodOpportunities for career growth, self-development, and long-term cooperationBonuses for referrals and performance recognitionWork-life balance supported by responsive managementJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates who best match the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are managed by their internal hiring team.Thank you for your interest!