L2 application support engineer

Work Location : One NorthJob scope : Provide day-to-day support to ensure smooth running of the e-Commerce and Post-sales business systems. Investigate and diagnose relevant system problems and resolve it independently.Coordinate engineers across different teams to offer solutions.Create/track/close incidents or problem related to business systems using IT service management tools.Summarize work and analyze operational data within a required period for the continual working improvement.Establish knowledge database, maintain and update technical support documentation.------Job Requirements:Bachelor degree in Computer Engineering, Computer Science or related discipline.Relevant experience in e-Commerce and after-sales area support with MS D365 will be added advantage.Familiar with SQL, Java / .NET concepts. Basic coding skill is highly preferred.Familiar with mainstream ITSM tools and ITIL processes.As the trainee able to learn fast with high quality.As the trainer able to train new members regularly.Active and keen learner who keeps up-to-date with industry trends.Excellent Customer Service communication skill in relation to providing a World-class IT Service.Communicate with different teams to deal with IT problems.Ability and desire to work collaboratively in multidisciplinary teams.