L2 Support Specialist

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.Title: L2 Support SpecialistGrade: 9Location: Belgrade, Serbia or Banja Luka, Bosnia and HerzegovinaKey Areas of Responsibility:Taking ownership of all critical incidents from start to finish. Act as a point of escalation for priority cases that are generated by customers including those which have the potential to seriously impact business/ability to trade. Incident management, ensuring logs are collected and performing troubleshooting tickets according to procedures. Investigate and work on resolving ongoing issues while keeping our KPIsFollow defined escalation process.Create and Share knowledge in the designated Team knowledgebase. Basic Qualifications:2+ years in similar technical support roleExperience in simple MS-SQL queries (select, update, insert) as a mean of obtaining data / running fixes when instructed to by upper levels (Microsoft SQL, MySQL (advantage))Thorough knowledge of- XMLs, event logs, opening log filesExperienced in Windows based OS and Linux (admin/user perspective) Any level of experience/knowledge in the following areas is an advantage- scripting (batch, VB, PowerShell), ticket logging / tracking using Remedy based CRM systems.Strong ability of following issues through logs, identifying known issues (via knowledge articles) and escalating to L3Proven experience in troubleshooting end user related issues relating to OPOS, SW issues.Essential Knowledge & Skills:Software technical and analysis skillsKnowledge of Microsoft OS and SQLStrong analytical skillsStrong motivational skillsGood communicating skillsAbility to build strong customer relationshipTeam playerStrong organizational & planning skillsSelf-starterExperience in ITIL methodologies and continuous service improvement Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”