L3 Senior Support Analyst

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.Title: L3 Senior Support AnalystGrade: 10Location: Belgrade, SerbiaStep into the forefront of technological innovation as a Tier 3 SW Support Engineer, where you'll engage with leading-edge technologies integral to the retail software industry. Collaborate with premier global groceries retailers, providing top-tier technical support for NCR software products. Your expertise in Microservices architecture, GCP, SQL, CouchDB, and Kubernetes will be key in maintaining the reliability and functionality of mission-critical systems. We're seeking individuals with a passion for continuous learning and a drive to excel in a fast-paced team environment.Key Areas of Responsibility:Spearhead the diagnosis and resolution of complex technical issues, driving solutions at the forefront of our technology stack.Engage in proactive troubleshooting and defect resolution, ensuring seamless operation and optimal performance of production systems.Mentor and empower fellow support agents, fostering a culture of knowledge-sharing and collaboration.Craft and refine technical documentation, elevating our support processes to new levels of efficiency and effectiveness.Partner closely with cross-functional teams to drive innovation and enhance customer satisfaction.Basic Qualifications:Demonstrate 3-5 years of senior-level technical support experience, ideally within the retail sector.Proficiency in SQL querying, alongside a robust understanding of troubleshooting methodologies and tools.Exhibit exceptional communication skills and a customer-centric mindset.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”