L3 Support Engineer - macOS (f/m/d)

You have a passion for technology and want to make the world a greener place?Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy.If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.It’s on us to make new energy work!Your Role – meaningful & rewardingTake ownership of the overall support process for Apple Mac devices and Jamf Pro, acting as the 3rd Level escalation point for complex technical issues and ensuring ongoing process optimization and incident resolution.Guide, mentor, and support 1st and 2nd Level teams, ensuring efficient knowledge transfer, skills development, and consistent service quality.Collaborate in defining and executing the IT support strategy for Apple devices in alignment with the digital workplace vision, working closely with other IT teams (network, security, application) to ensure an integrated support approach.Support the deployment, configuration, and management of macOS devices (e.g., with JAMF), ensuring compliance with security and organizational standards.Analyze recurring incidents, identify root causes and automation opportunities, and drive the continuous improvement of support processes.Develop and maintain user guides, documentation, and knowledge base articles for both end users and support teams.Log and track support requests in the IT service management system, ensuring accurate documentation and escalation as necessary.Your Profile – authentic & open-mindedA degree in Information Technology, Computer Science, or a related field is preferred, or equivalent work experience.Hands-on experience in supporting macOS environments, with deep knowledge of macOS operating systems, JAMF administration, and Apple hardware.Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues quickly.Excellent verbal and written communication skills in German and English, with the ability to convey technical information clearly to users of varying technical expertise.Ability to work well in a team-oriented environment, collaborating with colleagues and other IT departments to deliver high-quality support.A proactive approach to user support, with a focus on providing excellent customer service and ensuring user satisfaction.Relevant certifications such as Apple Certified Support Professional (ACSP), Jamf Certified Admin, or equivalent. (e.g. Jamf 200 or higher).Our Benefits – smart & usefulEnjoy flexibility:A stable work environment that offers you the flexibility to have a personal and fulfilling work rhythm.Flexible benefits package – choose what suits you best, from gym memberships to holidays, meals, or shopping vouchers.Recharge your battery:25 vacation days to help you maintain a healthy work-life balance.Private medical insurance to support your well-being.Advance your development:Access to internal learning programs and online learning platforms to grow your skills and career.This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.