L3 Workplace Support Engineer

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.In Accenture Technology, we investigate and explore new technologies to determine how our clients can use them – helping their business innovate, grow and improve.Our future colleague will:Microsoft 365 Administration:Administer and support Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.Manage user accounts, licenses, and security policies.Monitor service health and usage and automate tasks using PowerShell.Citrix Farm Management:Maintain and support Citrix Virtual Apps and Desktops infrastructure.Manage Citrix Delivery Controllers, StoreFront, Citrix Studio, and Citrix Director.Troubleshoot session issues, profile problems, and application delivery failures.Perform upgrades, patching, and capacity planning for Citrix environments.General Responsibilities:Act as an escalation point for L2 support teams.Experience with SCCM and WSUS , BaramundiBuild, deliver and maintain desktop OS and application images. Participate in testing, provisioning desktops, configure and manage policies, and desktop image housekeeping activitiesParticipate in infrastructure projects, migrations, and system upgrades.Maintain technical documentation and standard operating procedures.Collaborate with security, networking, and application teams to ensure system integrity.If you are logical, adaptable and have knowledge in:Advanced: O365; AZURE; CITRIX ; Windows ServerScripting: PowerShell; Python; network basic troubleshootingCommunication skillsAt least Upper Intermediate English (minimum B2)German is a plusWhat we offer:Access to trainings and materials for different skills (both technical skills and soft skills)Sponsorship for certificationsAccess to multiple online learning platformsContinuous growth in a positive and multicultural work environmentRefer-a-Friend – get a bonus in the employee referral programFamily oriented benefitsShare purchase planPersonalized benefits package, including meal vouchers, public transportation, medical services, private pension, life insurance, gym subscription and many more