IT Support Specialist

Job Title: IT Specialist I/IIDepartment: Department of OperationsReports To: IT & Data ManagerClassification: Full-Time Non-ExemptCompensation Range: IT Specialist I, $45,000 - $55,000IT Specialist II, $56,000 - $65,000 Benefits: Employee Benefits | Lake County, COPosition SummaryThe IT Support Specialist I or II is a member of the Information Technology Team, in the Operations Department, responsible for coordinating, maintaining, and supporting the County’s technical equipment and enterprise software systems. This position ensures compatibility and integration with Lake County’s strategic objectives. The role involves working on complex projects that may include equipment setup, installations, and vendor coordination.

The Support Specialist troubleshoots and resolves hardware and software issues, assists with technology upgrades and maintenance, and ensures compliance with County hardware/software standards, inventory procedures, and digital accessibility policies. IT Support Specialist I is an entry-level position, expected to perform routine technical support duties with supervision. IT Support Specialist II has a higher level of experience and is expected to handle more complex troubleshooting, projects, and independent work. General Duties And ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential FunctionsTechnical Support + TroubleshootingInstall, configure, image, and test desktop hardware, software, and peripherals, ensuring proper connectivity and functionIdentify and resolve user issues related to computers, audio/visual equipment, printers, phones, and networking hardwareUtilize ticketing systems to track and document issues and solutionsWork with collaboratively to troubleshoot network, hardware, or software issues that go beyond desktop supportTechology Implementation + MaintenanceSupport projects involving equipment replacement, software upgrades, and technical setupMaintain up-to-date inventory of all County hardware/software assets and support the Replacement PlanRecommend desktop hardware and software standards aligned with County needsOperate tools and test equipment for system maintenance and troubleshootingDigital Accessibility + ComplianceConduct accessibility evaluations of County digital assets using manual and automated toolsMaintain awareness of public sector accessibility laws including WCAG 2.

1 AA, Section 508, and ADAParticipate in vendor/software procurement processes to ensure accessibility requirements are met and contractual obligations are enforcedProvide or coordinate training for staff to improve accessibility across County digital tools and communicationsTechnical KnowledgeWorking knowledge of Microsoft Office, Adobe, Zoom, Teams, and other business productivity softwareUnderstanding of telephone systems, fiber optic and Ethernet cabling, switches, and network protocolsFamiliarity with accessibility technologies and evaluation toolsKnowledge of network operating systems and basic cybersecurity practicesAnalytical + Organizational SkillsAbility to troubleshoot technical issues logically and efficientlyAnalyze problems and implement effective solutionsRead and interpret technical manuals, regulations, and documentationOrganize materials, track equipment, and maintain accurate recordsInterpersonal + Communication SkillsProvide effective, professional customer service in person, by phone, and via emailCommunicate clearly and concisely, both verbally and in writingCollaborate effectively with team members, departments, and external vendorsOther DutiesPlease note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. Supervisory ResponsibilitiesThis position does not include supervisory responsibilitiesRequirementsCompensation will be determined by the applicant's full skillset with consideration of the following:

IT Support Specialist IHigh school diploma or equivalent required; Associate’s degree in IT or a related field preferredAt least 1 year of experience in a technical support or help desk roleBasic knowledge of computer hardware, operating systems, and network systemsIT Support Specialist IIAssociate’s or Bachelor’s degree in Information Technology, Computer Science, or a related fieldMinimum of 3 years of increasingly responsible experience in IT support or systems administrationStrong troubleshooting, project coordination, and user support skillsPhysical Activity & Work EnvironmentProlonged periods of sitting at a desk and working on a computerProlonged periods of standing or walkingFrequent bending, kneeling, reaching, or climbingOccasional pushing, pulling, or moving objectsUse of hands for repetitive motions such as typing, writing, or operating equipmentOperation of standard office equipment (computers, phones, copiers, etc.

)Visual acuity to read and produce accurate documents and materialsAbility to climb stairs, ladders, or work at heightsAbility to operate motor vehicles and/or machineryStandard office environment with controlled temperature and lightingWork performed in a loud, noisy, or distracting environmentInteraction with the public, sometimes in high-pressure or emotionally charged situationsTravel to offsite locations or satellite facilitiesWork in a fast-paced, deadline-driven, or high-volume environmentMay be required to work evenings, weekends, holidays, or be on-callNotice of Emergency/Disaster ResponsibilitiesAll Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners.

To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. EOE StatementLake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

EOE StatementLake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request. Notice of Work Authorization RequirementApplicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice Of Emergency/Disaster ResponsibilitiesAll Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other DutiesPlease note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Expected Duration of the Application ProcessDue to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire.

Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process. Powered by JazzHRM5mrpH8ZZX