Lead, Clerical

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!Purpose:The Lead, Clerical serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and serving as a resource for other Front Office staff members.Essential Duties and Responsibilities:Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. This employee will also assist front office or clinical area (if licensed) as neededAssists Manager with driving volumes and ensuring that all available appointments are filled for each providerAssists Manager with goals and objectives to minimize patient no showsAssists Manager with human resource issues related to all employees, i.e., corrective action, employee grievances, etcAssists Manager with any operational items or issues that may arise in the practiceEnsures that the clinic has adequate coverage for employee absences, tardies or PTOOptimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questionsReviews Practice Management System for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System using proper English grammar, spelling, and syntaxIdentifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Business Office, if requiredWill work with Manager and Director on any facility needs, maintenance, equipment and other operational issues that may ariseWill assist Manager with timekeeping in payroll systemProtects patients' rights by maintaining confidentiality of personal and financial informationMaintains operations by following policies and procedures, and reports changes as neededRoutinely demonstrates superior customer service skillsAnswers the telephone in a timely and polite mannerCommunicates with customers in a courteous, professional, cooperative and mature mannerRequirementsHigh school graduate or GEDMinimum of two years of medical experience working in a physician's office, preferably with front desk, or equivalent combination of training and experience preferredTeam lead experience preferredExcellent verbal and written communication skillsBenefitsBenefits of joining Qualderm Partners: Competitive Pay - Attractive compensation to reward your hard work Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges Exclusive Employee Discounts - Save on products and services with special discounts just for you Referral Bonus Program - Earn bonuses by referring qualified candidates to join the teamQualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.