Lead Order Management Specialist

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our Budapest Team and advance your career as anLead Order Management Specialist!In This Role You WillBe the centre of expertise for ERP systems (SAP, Salesforce, ISP, JDE, Manta), process and components of various Satellite systems through the process of analysis, investigation and coachingBe the first point of escalation for the customers and internal collaboratorsAssist in motivation and development of the team, represent order management in Service Review ForumsSupport the management decision to deliver strategy by preparing regular and ad-hoc reports and analysisManage the complex relationship between supplier, customer and sales managerComplete day-to-day customer service related operational tasks, receiving enquiries and orders from customers ensuring all necessary information is collected and promptly acknowledgedProactively provide guidance to the customer on the most appropriate ports from which to get their supplies, challenging out of offer ordersTake timely corrective action to deal with unforeseen circumstances and if vital advise customer on alternate port options and seek technical advice if appropriate before recommending alternate productProvide regular feedback on technical and commercial issues raised by customers to the account manager and other CS staffHandle technical enquiries and resolve technical complaints received within competency and ensure that significant problems and complaints are flagged to the Regional Technical TeamRecord and monitor all complaints received from customers, drive investigation and keep up to date administration of lost orders /enquiriesWhat You Will Need To Be SuccessfulHigh level of proficiency in English languageExtensive working experience in order management, inside sales, customer service, or similar in a Global Shared Services environmentOutstanding communication skills both oral and written as well as sensitivity in cultural differences. Understanding of customers’ needs & requirements.Ability to work in a highly dynamic and fast-moving environmentAbility to multi-tasks, evaluate impact in order to prioritize the criticality/urgencyExperience and ability establishing and maintaining strong relationship with stakeholders and customersProficiency in reporting and understanding of Order-to-Cash (O2C) process, experience in SAP and MS OfficeAt bp, we provide the following environment & benefits to you:Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requestedbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!