Lead Program Manager, Operational Transformation

Who We AreAt Apptegy, we are more than a SaaS company — we are partners dedicated to transforming how schools communicate and shape the future of education. Your work here will directly empower districts to share their stories, engage their communities, and celebrate student success.We're a team of thoughtful, high-performing individuals committed to making a tangible impact. If you're looking for a dynamic environment where you'll be supported with exceptional mentorship and resources to grow your career, come build with us.The RoleWe are hiring a Lead Program Manager, Operational Transformation, to lead the improvement of how we operate as a business through the adoption of automation and AI. This role helps define and translate strategy into execution, driving programs that enhance efficiency, collaboration, and scalability across teams.You will coordinate cross-functional initiatives, partner with every department across the organization, and embed data-informed, AI-enabled practices into how we work. The ideal candidate combines deep program management skill, operational insight, and change management capability.What You’ll DoLead and deliver cross-company transformation initiatives with a heavy focus on AI adoption. Define scope, outcomes, and success metrics.Maintain a roadmap and prioritized backlog of operational improvement and AI-enabled projects, ensuring progress, resourcing, and measurable impact.Partner with leaders across the organization to identify inefficiencies and bottlenecks in business operations, then design and drive initiatives that improve speed, quality, and scalability.Plan and lead training and communication programs that drive adoption of new tools and processes. Build trust and enthusiasm around continuous improvement.Support strong operational governance, ensuring transformation initiatives follow ethical, data, and compliance standards.Track adoption, efficiency gains, and business outcomes. Report progress and insights to leadership.What You’ll Bring8+ years in program or project management, with 5+ years leading cross-functional operational or technology transformation programs.Expertise in project planning, delivery, and stakeholder alignment.Experience diving deep into technical details while maintaining a high-level view of program status.Strong understanding of SaaS operations, data, AI and automation technologies.Proven ability to influence across teams and communicate clearly with technical and business audiences.Fluency in tools like SalesForce, Clay, Zapier/Make/Glean/N8N, Retool, Intercom, PlanHat, or similarExperience defining KPIs, managing change, and presenting results to senior leadership.Data-driven, detail-oriented, and comfortable working autonomously.What Makes You Stand OutMaster’s degree in Business, Information Systems, or a related field.Experience in SaaS or B2B tech leading operational or digital transformation.Certifications such as PMP, PMI-ACP, or Prosci.Familiarity with process improvement and automation frameworks (Lean, Six Sigma, AI/ML tools).A proven track record of driving scalable change and fostering innovation across diverse teams.$130,000 - $210,000 a yearWhy ApptegyAt Apptegy, we’re deeply committed to creating an environment where you can thrive. We strive to make this a truly impactful and rewarding role, equipping you with experiences that propel your future success.We believe in fostering well-being both at work and at home, which is why we provide:Comprehensive medical, dental, vision, and life insurance coverageRetirement 401(k) with employer matchHealth Savings Accounts (HSA) and Flexible Spending Accounts (FSAs)Mental Health ReimbursementUnlimited paid time off, including seasonal (December) company-wide time offPaid parental and medical leaveApptegy is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.