Lead Technical Advisor (Cloud Operations)

We are seeking a Cloud Operations Specialist to serve as a Trusted Technical Advisor for our global media clients.You will support pre-sales consultations, solution design, onboarding, and post-sales issue resolution for video, streaming, broadcast, and content delivery solutions. Your expertise in media workflows, cloud infrastructure, and emerging technologies will be essential in delivering service excellence and promoting collaboration. In this role, you will partner with sales and product teams to tailor solutions, manage customer accounts, resolve complex technical issues, and drive customer adoption and retention. If you have a strong background in media technology and cloud operations and enjoy working in a dynamic environment, we encourage you to apply. ResponsibilitiesAct as primary technical contact for assigned accounts, managing incidents and recommending optimizations at level 2 supportResolve complex integration and platform issues while contributing to knowledge sharing and best practicesCollaborate with internal teams to enhance service delivery and support customer migrations and upgradesGuide clients through technical sales processes, onboarding, and solution implementationAnalyze performance metrics and prepare regular reportsPartner with sales and product teams to tailor solutions to client needsDrive customer adoption and retention through proactive account managementManage multiple priorities in a fast-paced, customer-driven environmentWork effectively with global virtual teams to deliver projects and solutionsMaintain up-to-date documentation and client communication records RequirementsBachelor’s degree in computer science, engineering, media technology, or related fieldOver 5 years of experience in cloud operations or related rolesExpertise in fundamental technology and network concepts and IT security best practicesStrong background in media technology solutions including video streaming, encoding, digital asset management, and broadcast workflowsExperience with cloud platforms such as AWS, Azure, or Google Cloud and content delivery networksFamiliarity with video standards, compression technologies, DRM, and OTT platformsExperience working with service and support in broadcast and new media industriesCustomer-oriented mindset focused on delivering service excellenceAbility to work independently and manage time effectivelyProficiency in office software and CRM systems like Salesforce and ServiceNowStrong written and verbal English communication skills (B2+) Nice to haveIndustry certifications related to media technology or cloud operationsExperience in technical sales environmentsSix Sigma Yellow Belt certificationAgile methodology certifications We offerWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, Cloud GuruEnglish classesWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.We will reach out to selected candidates exclusively. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.