[Leader] Bilingual Infrastructure/Network Engineer

Job Title: [Leader] Bilingual Infrastructure/Network Engineer (Based in Japan)[Job Description]We are looking for a Bilingual Infrastructure Engineer (Leader Level) to join a client project in Japan.Your responsibilities will include:★ Managing labor, quality, and issue tracking★ Offering guidance and support to team members★ Providing on-site support for hardware and software issues★ Assisting both Japanese and international users[Requirements]◆ Experience of using Japanese and English in a business environment◆ Business-level proficiency in Japanese (equivalent to JLPT N2 or higher)◆ Business-level proficiency in English◆ Either one of the below experiences-Over 3 years of experience in operations involving client devices-Over 2 years of experience in operations involving network devices and/or server equipment-Over 2 years of experience in other IT infrastructure-related operations◆ Experience of creating documents and manuals in Japanese/English[Better to Have]◆ A proactive and positive attitude toward work- Able to consider and assess unclear or uncertain situations before consulting with others- Proactively takes on upcoming tasks without waiting for instructions.◆ Able to interact with clients professionally and with a positive demeanor◆ Flexible and willing to work at various client sites as needed◆ Experience leading operational projects in a team leader role◆ Experience in creating operational workflows and procedure manuals◆ Capable of training and mentoring colleagues or junior team members◆ Experience analyzing operational processes, identifying issues, and implementing improvementsISF NET, Inc. is a Japanese IT infrastructure company with over 25 years of experience, providing high-quality IT services across Asia. Headquartered in Japan, the company operates 15 domestic offices and has international branches in China, South Korea, and Singapore. ISF NET places a strong emphasis on diversity and inclusion, which has helped build a team of over 270 bilingual engineers. This inclusive environment enables engineers to make full use of their language skills while working in a supportive and professional setting.[Location]TokyoSome projects may allow remote work.[Working Hours]9:00–18:00 (8 hours of actual work)Shift work may apply depending on the project.Average overtime: approximately 7 hours/month[Salary]¥4,000,000 – ¥5,000,000 per yearIncludes a 3-month trial period (no change in compensation during the period)[Salary Increase / Bonus]・Salary review: Twice a year・Incentive bonus: Twice a year (June and December)Based on the IRP (ISF NET Reward Program) system[Benefits & Perks]- Visa support- Full coverage of transportation expenses (up to ¥100,000/month)- Overtime and family allowances (spouse, child, parent support from 2nd year)- Remote work allowance and moving fee assistance- Incentives for long-term service (10 and 20 years)- Complete social insurance (health, pension, employment, industrial accident)- 401K defined contribution pension plan- Access to Kanto IT Software Health Insurance Association- Discounted products via cafeteria plan- Dormitory available (¥35,000/month for eligible employees)- Exam fee covered upon passing- Training support in a multi-cloud environment and access to a video learning app- President’s Award and other internal recognition programs- And more...[Holidays & Leave]- Two days off per week (Saturday and Sunday)- National holidays, year-end and New Year holidaysNote: Depending on the project, holidays may vary.- Paid leave (including birthday, anniversary, and refresh days)- Special leave: parental, childcare, nursing, bereavement, and self-care- Injury and illness leave (available after 6 months)- Encouragement to use annual paid leave for personal events