Learner Development Administrator (LDA)

A vacancy exists at TALA for a Learner Development Administrator (LDA). The incumbent will be a team member of the Learner Support Centre (LSC) and will play a vital role in the support functions for the Academy. TALA provides training to the dealer network and that requires an efficient and professional LSC to ensure adherence and compliance to a broad range of legislative and best practice requirements. The LDA will perform the administrative tasks according to processes defined in the QMS and will support with a variety of projects to ensure the ultimate success of the Academy.KEY PERFORMANCE AREAS:Administration:Support with updating of QMS, SOP’s.Commercial activitiesReportsRecord keeping and information management.Learner Management System administration (Building of prospectus, learner activations, learner support diary, billing, events, calendar)Support with distribution of training inventory across BNLE countriesDatabase maintenanceCustomer Services:Customer services liaison, problem and query resolution and feedback.Service provider liaison and adherence to SLAEvents Co-ordination / Facilities:Perform project plan activities related to function.Tracking and feedback on project activitiesParticipate in PDCA activities.Establish and maintain SOP’s for facilities.QUALIFICATIONS AND EXPERIENCE NQF level 5 - 240 credits or above qualification ETD or related environment.Knowledge and experience -Administration, training administration and shared services processETD Legislation and complianceTSAM & TALA policies and proceduresExperience in customer service role.PC literacy (Advanced Excel, MS Projects and SAP/SAP Concur)COMPETENCIES Accurate Information gathering and analysisAwareness and commitment to our missionAwareness of situations and decisivenessCommunication and sharing of mid to long term plansCreation of innovation visionEstablishing framework and systems for organisational reviewFeedback of evaluation and long-term development of othersStrategic review of work methodsNegotiation and good communicationRelationship buildingIMPORTANT DIMENSIONS:May be required to act in the capacity of surrounding posts.May be required to work after hours.Will be required to participate in Development ProgramsStrategic reallocation of resources and review of work methodsSuitable assignment and objective performance reviewTHIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY