Learning And Development Specialist

💼 Position: Enablement – Learning Designer (AI Learning Platforms) 💵 Salary: up to £85,000 🌍 Location: Hybrid – London, UKAre you a Learning Designer passionate about shaping the future of workplace learning through AI-driven platforms?We’re seeking an Enablement Learning Designer to join a global trading and investment leader, working within the Trading Services function to design and deliver cutting-edge digital learning experiences. You’ll play a key role in empowering teams with the skills and confidence to deliver world-class customer service and master complex financial products — all through intelligent, adaptive learning systems.What will you do?✅ Design & Develop Learning Content Apply proven instructional design models (ADDIE, SAM) to create engaging, measurable digital learning — including eLearning, microlearning, videos, simulations, and digital job aids.🤖 Drive AI-Powered Learning InnovationLeverage AI-enabled platforms (such as Sana, Docebo, or Cornerstone) to build personalised learning paths, automate reinforcement, and use analytics to continuously optimise content.🤝 Collaborate Across Teams Partner with experts across Trading Services, Product, and Compliance to transform complex financial concepts into accessible, impactful learning experiences aligned with business and regulatory goals.🚀 Champion Continuous Improvement Promote learning agility and innovation by exploring emerging technologies and embedding AI-driven approaches into the global learning strategy.What do you need?3–5 years’ experience in instructional or learning design within a corporate or customer service environment.Hands-on experience with AI-powered learning platforms (Sana, Docebo, Cornerstone AI, etc.).Proficiency in digital learning tools such as Articulate 360, Rise, Camtasia, or Adobe Captivate.Excellent communication and analytical skills to measure and enhance learning impact.Bonus points for:Knowledge of financial services, fintech, or trading products.Experience designing customer service or product training for global audiences.Familiarity with conversational AI, chatbots, or knowledge management systems.What’s in it for you?Shape the future of learning in a global organisation investing heavily in AI and innovation.Access cutting-edge learning technologies and professional development opportunities.Join a forward-thinking culture that values innovation, inclusivity, and continuous growth.Work on impactful projects that directly enhance customer experience and service excellence.Don’t miss this opportunity to be at the forefront of AI-driven learning transformation.e.dickinson@franklinfitch.com+1 212 970 7603