Learning Delivery Specialist 1 - EY Global Delivery Services

Learning Delivery Specialist - Senior AssociateJob Summary:Responsible for the deployment planning and delivery of in-person and virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes; date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management. In addition, for classroom-based learning, the planning includes accommodations and networking/social events.Key Responsibilities:Create delivery plans for classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program ManagerDevelop forecasts with projected dates, locations, and an estimate of the number of classes and attendeesPublish scheduled offerings and content in the Learning Management System (LMS)Determine class participants, timing, session counts, and general course planningManage the class rosters, and escalate where minimum attendee numbers have not been metDetermine, in conjunction with Travel, Meeting & Events (TME), event locations for classrooms (on-site or external venue) and any related social activitiesCoordinate with the Virtual Producers for virtual learningLiaise with Travel, Meeting & Events (TME) and hotel to block and manage sleeping rooms and meeting spaceAccountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participantsMonitor expenses related to off-site venue, networking/social activities, ground transportationProvide feedback on strategic fit, relevance, quality and deployment of learningResponsible for the accurate awarding of credit to learners and facilitatorsMonitor class consumption and makes recommendations based on findingsManages multiple projects, simultaneously, in a fast-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period.Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives. For example, working with Travel, Meeting & Events (TME) to resolve local office resource conflicts (e.g. availability of conference rooms)Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further stepsQualifications, education and certification:2-5 years of learning or meeting and event services experience (learning preferred)Experience of working in HR in professional services or corporate environmentExperience working with SAP SuccessFactors preferredBachelor’s degree or equivalent experienceKnowledge and experience of EY’s learning policies and practices preferredExcellent written and verbal communication skillsExcellent project and time management skillsExcellent negotiation and mediation skillsAbility to demonstrate a high level of attention to detailAbility to establish trusted relationships in a virtual environmentExperience working in a highly regulated environmentStrong financial skills for budgeting, monitoring, and allocating learning costsAbility to effectively work within a geographically dispersed teamAbility to work with all levels of the organization