Legal Counsel (Complaints)

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About The RoleThe Legal team turns complexity into clarity by partnering with teams across Revolut to provide sharp, practical advice that helps the business move fast while staying protected. From structuring credit programmes to navigating new markets, the Legal team ensures growth is secure, compliant, and built for the long term.We’re looking for a Junior Legal Counsel to handle incoming customer complaints for external dispute resolution platforms. You'll assist with early stages of litigation and work on pre-action letters and responses to claims, providing day-to-day legal advice as a business partner to key stakeholders.Up to shape what's next in finance? Let’s get in touch.What You'll Be DoingRunning internal fact-finding investigations, cooperating closely with other departmentsHandling external dispute resolution complaints in accordance with the local laws and regulationsRepresenting Revolut before external dispute resolution forums, such as the Bank of PortugalWorking on early-stage or less complex litigation, such as pre-action letters, responses to claims, case reviewsAssisting the Disputes team and Legal Counsels with ad hoc work and adviceIdentifying, analysing, and resolving issues, while helping to implement process improvementsAnalysing case outcomes to identify weak points to remediate themActively contributing to a culture where the fair treatment of customers is a prioritySeeking to go above and beyond the role by taking real ownership of problems from end-to-endWhat You'll NeedA bachelor’s degree or equivalent in PortugalLegal experience as a private-practice lawyer within financial services and/or equal in-house experienceFluency in English with exceptional communication and writing skillsAn analytical mindset to be able to investigate and get to the root of a problemTo be resourceful and know where and how to obtain relevant informationStrategic thinking skills to best utilise means of redress (refunds and negotiations)Solid problem-solving skills to use analysis and resources efficiently to resolve complex casesGreat attention to detailThe ability to excel both independently and in a team environmentExperience in fast-paced environments and making sound judgements under tight deadlinesNice to haveA lawyer's qualification or bar membership in PortugalFluency in other European languagesBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice