Lending Operations Representative

Join the Lending Operations Team at Kiwibank in January 2026 One-year fixed term contract opportunity Based in Lower Hutt with hybrid work arrangements Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters. As a Lending Operations Representative, you will play a vital role in helping customers achieve their home ownership dreams. It is a rewarding role that directly contributes to making Kiwi better off.In this role you will:Process maintenance requests for existing home loansOrganise documentation for lump sum payments, payment frequency changes, non-credit restructures, re-fixing of home loansRepay and close home loans Complete peer review checks and quality assurance of all documentation Maintenance Inbox – monitor and process requests This is a one-year fixed term contract opportunity starting in January 2026.Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters. At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:Prior experience in financial services, or banking within a branch, contact centre or operational role is preferred. Excellent written and verbal communication. Strong attention to detail with a great level of accuracy. Process driven with the ability to perform well under pressure in a fast-paced role. Tech savvy, with the ability to learn and use different systems. Enthusiastic team player who enjoys problem solving. You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.Tono mai |Apply Now – Join our Kiwibank team and grow your career in an environment where you can belong. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.Applications close on Monday 3 November. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.For more detailed information on the role, here's the Position Description: Lending Operations Representative PDKo tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter. For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.