ISG Customer Engagement Support Representative

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www. lenovo. com, and read about the latest news via our StoryHub. The Specialist leads and prepares proposal responses (like RFI, PPQ, ITT, RFP) by working closely with the proposal team to create a strong, winning submission.

They help improve the Sales Support process by handling admin, giving sales teams more time to focus on customers and boost revenue and productivity. You'll also work to make ordering easier and maintaining strong relationships with clients, including face-to-face sales reps, inside sales reps, and technical sales reps, is a key part of the role. You'll Be Responsible ForOrder support management:

Contract creation in Dynamics /CRM (Contract lifecycle), CTO entry to SAP CRM, (no configuration creation, just partial support via LETs team), final Proposal design or price information PDF, Tender Support,Special Bid pricing renewalsOversee credit lines and engage finance teams, legal based on needIndicative pricing: Indicative quoting in LBP-I/CRM, LPSSystem issue troubleshooting/New tool testing: Collaboration with BT/IT and PMO teams (LBP,CRM,SAE)Seller enablement- process educationDeal Registration/Protection for Storage, Nutanix other SAE:

prioritization, investment review, issue supportFollow up on orders, coordinate issue resolution with the GSC TeamsSetup new customer account in all systems ( End to end)Opportunity Management in collaboration of the Sales Representative (Opportunity Owner)PO process:

send quotation, follow up on amendments, load POsYou'll Bring3-4 years of Sales support, sales, or other experience with direct support and engagement with the End customerEnglish verbal written, with additional language is an advantageProject management and skills are an advantageProven track in building strong and positive relationships with customersProblem solverPre and post sales processes knowledge and back-round advantageBase gross monthly salary from minimum 2650 EUR and above, depending on experience + variable part 12% of your annual earningsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.