Auto Damage Insurance Claim Rep (Hybrid or Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for MAPFRE Insurance. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Auto Damage Insurance Claim Rep (Hybrid or Remote)Date: Jun 24, 2025Location:

Webster MA or Work from Home, MA, USCompany: MAPFREJob SummaryPosition is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote. Schedule/Hours: Monday through Friday, 8: 00 a. m. to 4: 30 p. m. EST while in training. Once training is complete, regular work schedule will be 8: 30 a. m. to 5: 00 p. m. EST. Salary Range: $21. 50 - $23. 50 an hour based on experience. Excellent opportunity to join our Claims, Physical Damage Department.

In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements. Communication - Assure written and verbal communications are timely, professional and empathetic. Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards. Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.

Programs – Maximize utilization of preferred vendors and repair/appraisals channels. Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight. Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input. Embrace and effectively manage a team centric approach Knowledge, Skills And AbilitiesEducation: Associate's Degree and 1-3 years experience. Experience: 0 - 1 year experience with Bachelor's DegreeAdditional Knowledge, Skills And AbilitiesExcellent customer service and interpersonal skills are required. Effective verbal and written skills are necessary.

Ability to work in a fast a paced environment. #MAPFRE123If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa. com . We are proud to be an equal opportunity employer. Nearest Major Market: WorcesterJob Segment: Customer Service Representative, Work from Home, Call Center Representative, Call Center, Recruiting, Customer Service, Contract, Human ResourcesApply now »If you have questions about this posting, please contact support@lensa. com