Customer Success Manager (SaaS/SMB)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Breakthrough. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Remote – U. S.

Based | Full-TimeOur purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions. At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven.

Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers. The Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!What You'll DoGuide new customers through a structured onboarding process Deliver training on software, strategy, and marketing best practices Recommend and teach customers how to use the specific tools that align with their goals and drive measurable impact Manage 35–50 customer relationships from post-launch through renewal Monitor platform adoption and proactively address engagement risks Own the customer marketing strategy—coaching them on what's working and what needs to change Overcome concerns and objections to maintain strong, long-term relationships Deliver consistent results that build trust and momentum Navigate retention conversations and support contract renewals Identify opportunities for upsell and expansion early—by aligning customer goals with impactful solutions Collaborate cross-functionally to ensure customer feedback is heard and acted on What You Bring2+ years in a Customer Success or Account Management role (preferably in a SaaS environment) Proven ability to overcome customer concerns and objections while preserving trust Track record of driving upsells by identifying customer needs and showing impact early Excellent communication skills—you ask great questions, listen well, and speak with clarity Strong organizational habits and follow-through; able to manage projects and timelines independently Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy Familiarity with Salesforce, Asana, and other customer/project tools Big Bonus:

Experience in physical therapy or chiropractic practice operationsWhy Breakthrough?Work remotely – Live and work where you're most productive Unlimited PTO – We trust you to manage your time Comprehensive benefits – Medical, Dental, Vision, 401(k) + match Mission-driven team – We're solving real problems for real people Fast-growing company – We're scaling and evolving—together Our Core Values✔ Elevate Others | ✔ Be Real | ✔ Beginners' Mind | ✔ Own The Results | ✔ Seeks to Understand the Customer First ‍⚕| ✔Do Sh*t That Makes a Massive DifferenceSalary Range: $70k-$80k USDIf you have questions about this posting, please contact support@lensa. com