Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Job DescriptionProvide timely Level 1 support to end users, resolving basic technical issuesRespond to help desk tickets in accordance with SLAs (VP-level tickets must be acknowledged within 15 minutes)Collaborate with internal teams to beat SLAs and resolve issues quicklyDeliver exceptional customer serviceprioritizing user satisfaction above allDocument issues, resolutions, and updates in our ticketing systemWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters.
Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https: //airtable. com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https: //www. eeoc. gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6. 12ScreenRdr. pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https: //insightglobal. com/workforce-privacy-policy/ .
Skills And RequirementsExperience delivering Level 1 technical supportStrong customer service mindsetthe ability to empathize, communicate, and follow throughExperience using a ticketing systemComfortable working fully remote with reliable internet connectivityAbility to work within ticket response timeframes and SLA requirements Exposure to Level 2 support issuesFamiliarity with Jira or ServiceNow ticketing systemAbility to troubleshoot beyond basic technical challenges nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal. com. If you have questions about this posting, please contact support@lensa. com
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