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Technical Support AnalystReq NumberR5585Employment TypeFull timeWorksite FlexibilityRemoteWho We AreCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job SummaryA Junior Technical Support Specialist is responsible for assisting customers by applying technical knowledge and strong customer service skills through phone, email, or chat support. Job DescriptionWe are looking for a motivated Jr. Technical Support to provide Level 1 technical support to users in an efficient and accurate manner. If you are looking for your next career move, apply now! This position will be full-time remote set-up. What You'll DoLevel 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th). Support for Office 365 password resets and MFA enrollments.
Support for Cloud based PMS password resets. Support for logging into the Property Management System, printing, and internet access (browser usage). Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting). Utilize ManageEngine ServiceDesk Plus. Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday. RequiredWhat You'll Need:
6-12 months’ experience in a Service Desk role and/or technical support role 6-12 months’ of customer service experience in a professional industry High School Diploma Associates Degree preferred in related field Strong troubleshooting and documentation skills Physical DemandsAbility to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application. accommodations@cai. io or (888) 824 – 8111. If you have questions about this posting, please contact support@lensa. com
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