Service Operations Admin

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Atlas Technica. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Title: Admin, Service OperationsReports to: Team Lead, Service OperationsType: International Contractor, RemoteLocation:

UA/RemoteAtlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values (https: //atlastechnica. com/core-values), thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.

We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!We are seeking a detail-oriented and analytical Service Operations Admin to join our team, reporting to the Team Lead, Service Operations. This role is crucial in executing key processes that drive customer satisfaction, operational efficiency, and financial accuracy in our service delivery. ResponsibilitiesService Proposal Generation and Repository:

Manage the creation, accuracy and delivery of service quotes Ensure quotes align with company pricing strategies and client needs Track and analyze quote performance Key Performance Indicator Process (KPI) Monitor And ControlCollaborate with service teams to drive accountability by reporting and enforcing Key Performance Indicator metrics Ensure service tickets meet or exceed existing quality standards Partner with Service leadership to improve service ticketing quality.

Customer Satisfaction (CSAT) Process Execution And ControlManage and analyze Customer Satisfaction (CSAT) surveys responses Identify trends and areas for improvement in customer satisfaction Collaborate with service teams to implement strategies for enhancing CSAT scores Net Promoter Score (NPS) ManagementOversee the execution of Net Promoter Score (NPS) program Analyze NPS data to gain insights into customer loyalty Collaborate with Service leadership to develop action plans to address feedback and improve NPS Quarterly Business Reviews (QBR) Management And EnhancementCoordinate and prepare materials for Quarterly Business Reviews (QBRs) Analyze service performance data for presentation in QBRs Assist in identifying key discussion points and action items from QBRs End Of Month ProcessSupport the financial reconciliation of service operations Assist in preparing monthly performance reports and following up with Service members Ensure all service-related transactions are accurately recorded Service Administrative SupportProvide administrative support to the Service team creating ad-hoc or updating existing reports, dashboards, scheduling meetings Maintain and update service documentation and knowledge bases Assist in streamlining administrative processes for improved efficiency Drive operational excellence by driving accountability and ownership QualificationsBachelor's degree in business administration, Operations Management, or related field experience 1+ years of experience in service operations or similar analytical role Strong analytical and problem-solving skills Proficiency in data analysis and reporting tools Excellent communication and interpersonal skills Experience with CRM systems and service management tools ITIL certification is a plus If you have questions about this posting, please contact support@lensa.

com