Conduct 500–600 post-purchase follow-up calls daily as part of the 48-hour customer feedback process. Ensure adherence to the standardised calling script and protocols. Drive improvements in response rates and NPS performance through consistent and high-quality outreach. Accurately log customer feedback and escalate issues when necessary. Collaborate with internal teams to align on feedback trends and improvement areas. Requirements: Strong verbal communication skills in English. Prior customer service or call center experience is a plus. Comfortable with high call volumes and performance metrics. Customer-focused with attention to detail and reliability. Role Summary:
We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS). Location: Lenskart Office at Bugis, Gateway East Salary Range: $2,300 – $2,500 per monthEmployment Type: Full-Time
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