Level 2 Desktop Engineer - Contract

Ergo are seeking a Level 2 Desktop Engineer for a 12 month contract opportunity in Wexford. This is an onsite role with a public-sector client where you will support the current ITIL-based Desktop environment for internal users.The successful candidate will have experience supporting Microsoft Office 365 users, hardware installation and software deployment. What will you do?Day to day operational support of the desktop environmentEnd point troubleshooting of hardware and software (i.e. Microsoft suite - O365)Application troubleshooting and incident management across a range of standard and proprietary applicationsProvide local IT infrastructure support across a range of technologies, including network, voice and serverResponsible for IT asset managementSupport of voice and video technologies, including mobileInteracting with other support groups (local and global) across multiple platformsAct as a local project resource for global initiatives i.e. Win11 migration What do you need?3+ years experience in a similar role (IT Support, Helpdesk Engineer, Systems Administrator)Office365 user support (Teams, SharePoint)Windows Server administration (Active Directory & Exchange)VideoconferencingNetworking (IP Addressing and patching)Asset managementExcellent communication skillsRelevant certifications including ITIL v4 / CompTIA / CCNA Apply today for more information.