Level 2 Managed Detection and Response Analyst

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a MDR Analyst to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.The Junior/Mid MDR Analyst is responsible for investigating and triaging EDR/XDR incidents within the Acronis MDR service. This role focuses on accurate detection analysis, execution of predefined remediation steps, and clear customer communication, while contributing to continuous service improvement.The analyst will work closely with senior team members and the AI engineering team to enhance automation and integrate Agentic AI capabilities into the MDR workflow. This is a growth-oriented role, with opportunities to advance into proactive threat hunting and advanced incident response.What You'll DoInvestigate incoming EDR/XDR incidents, focusing on accurate triage and severity assessmentExecute remediation actions such as workload isolation, following established playbooksDocument investigation steps and maintain complete case recordsCollaborate with AI engineering to test and refine automated triage and response processesEscalate complex incidents to senior analysts, providing relevant context and evidenceSupport development and refinement of playbooks, automation rules, and incident correlation logicCommunicate clearly with customers via email and phone about incident status and recommendationsStay informed about current security threats and attacker techniquesWork 5-day/8-hour schedule, with flexibility for morning or afternoon shifts and weekend coverageWho We’re Looking For1–3 years of experience in SOC, MDR, or IT security operations (internships or equivalent experience in SaaS support acceptable for junior level).Strong understanding of EDR/XDR operations and security incident workflowsStrong understanding of common attacker's TTPs and MITRE ATT&CK framework in general.Fast at logs analysis in Kibana or manual reviews.Experience working with security tools (EDR, SIEM, SOAR) and interest in automation technologiesAbility to follow structured processes and accurately document findingsStrong communication skills and attention to detailsGood English communication skills for effective customer interactions via email and phoneStrong communication skills and attention to detailsPlease submit your resume and application in EnglishWho We AreA Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.OUR INTERVIEW PRACTICESTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.