Level 2 Service Desk Engineer 

Ready to take the next step in your IT career?At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.The RoleWe’re looking for a Level 2 Service Desk Engineer to join our Adelaide team full-time.In This Role, You’llProvide proactive and reactive IT support across diverse client environmentsMaintain system continuity through monitoring, troubleshooting, and maintenanceCommunicate clearly with clients, giving them confidence and visibility at every stageAccurately manage tickets, time, and documentationCollaborate with account managers and other teams to deliver seamless serviceMentor and support junior team membersGain exposure to leading technologies, expanding your technical skills dailyAbout YouYou’ll thrive in this role if you:Bring 3 - 5 years’ experience in a technical role within an MSP environmentHave strong customer service skills and enjoy client interactionAre proactive, detail-oriented, and a natural problem solverHave Medium To High-level Experience WithWindows Servers, networking (inc. firewalls), Office 365, backupsHypervisor technologies (VMware/Hyper-V)And Some Experience WithAzure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutionsWhat We Offer Competitive salary: we recognise your expertise Supportive, down-to-earth culture: collaboration and respect are at the core of our team Birthday leave: celebrate your day, on us Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solveWhy Join efex?This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.Apply now or reach out for a confidential chat.Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.