Level 2 Support Engineer

ABOUT USData Capture Experts is an Australian-based fast-growing tech company founded in 2011 with a portfolio of digital products built for the healthcare and finance sector with a mission to digitalize, optimize and automate information-intensive business processes by harnessing the power of modern cloud technology.As our L2 Support Engineer, you should have experience in 24/7 shift operations, possess a strong understanding of application log monitoring systems, and demonstrate expertise in handling high-priority incidents. This role involves close collaboration with both the technical and business teams to ensure seamless application support and incident resolution.THE ROLEProvide L2 support for application systems, ensuring timely response and resolution to incidents and service requests.Work on a rotational 24/7 shift schedule, including weekends and holidays.Monitor application logs to proactively identify, analyze, and resolve issues.Handle and escalate P category incidents (with experience on P1 incidents considered an advantage).Fluent in writing and optimizing SQL queries for troubleshooting and support activities.Communicate complex technical information clearly and effectively in English to users and technical teams.Work collaboratively with L1 and L3 support teams to ensure incident resolution and knowledge sharing.Document and maintain incident records, resolutions, and technical documentation.Apply basic knowledge of Azure Cloud in troubleshooting and support scenarios (added advantage).Continuously learn and adapt to new tools, technologies, and processes in the support environment. REQUIREMENTSBachelor’s degree in IT, Computer Science, or a related field.Minimum of 1 year of experience working with application log monitoring systems.Understanding of the P category of incidents (Priority 1/P1 experience is a plus).Proficient in writing SQL queries for data analysis and troubleshooting.Basic knowledge of Azure Cloud services (desirable).Excellent verbal and written communication skills in English.Strong problem-solving skills, attention to detail, and ability to multitask.Ability to work effectively under pressure in a fast-paced 24/7 support environment. PREFFERED ATTRIBUTESPrevious experience in a similar L2 support or application support role.Familiarity with ITIL incident management processes.Eagerness to learn new technologies and grow within the organization. BENIFITSHybrid work model, Flexible working culture, foreign exposure & more celebrations... (T&C applied).