Customer Service Manager - Sweden

Linde Gas ASCustomer Service Manager - SwedenTallinn, Estonia (req24066)What You Will Enjoy DoingYou will lead, motivate, and oversee the customer service team to deliver exceptional service quality while fostering a positive and collaborative work environmentIn this role, you will develop and implement customer service strategies and policies to enhance satisfaction, loyalty, and consistency across all customer touchpointsAdditionally, you will monitor, assess, and report on customer service metrics and key performance indicators (KPIs) to measure success and identify opportunities for improvementYou will collaborate with cross-functional teams, including sales, operations, and marketing, to address customer concerns and ensure good communication and issue resolutionFurthermore, you will identify service delivery challenges and implement proactive solutions to mitigate risks, ensuring a smooth and efficient customer experienceWhat Makes You GreatYou have a minimum of 5 years of experience managing teamsYou hold a Bachelor's degree in Business Administration, Project Management, Technology, or related experienceYou have knowledge and understanding of the EMEA region's diverse markets, regulatory requirements, and cultural dynamicsKnowledge of Lean, Six Sigma, or other process improvement methodologies is highly desirableIn this role, excellent verbal and written communication skills in English are essential, along with the ability to collaborate with and influence stakeholders across different levels and regionsYou have demonstrated experience in leading cross-functional teams, managing multiple projects or teams simultaneously, and meeting deadlines in a fast-paced environmentExperience in customer service centers is an advantageWhy you will love working with usAt Linde you will be surrounded by knowledgeable people who love what they do.

We are creative and strive to move our company forward. We take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of dedicated people want to come, stay and excel. We are always improving, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make an impact, all over the world. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do.

Through our values we shape an environment that puts safety first, where people do things the right way, new ideas are encouraged, everyone can be themselves and we support our local communities. What we offer you!At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

 In addition to an attractive compensation package, we offer you social benefits, such as a competitive pension plan and insurance package and a hybrid workplace. We actively work towards gender equality and diversity; therefore, we are happy to see applicants with different backgrounds and experiences. Have we inspired you? Let´s talk about itWe are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market. Your contact personLinde Gas ASHead of Region Europe North Customer ServiceFernando MachadoTo all recruitment agencies: Linde does not accept agency resumes.

Please do not forward resumes to our jobs alias, Linde employees or any other organization location. Linde is not responsible for any fees related to unsolicited resumes. Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only. Linde Gas AS acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development. l