Our Expectations From YouResponsibilitiesManage a team of individuals working on telesales/customer supportResolve customer complaints brought to your attentionCreate policies and proceduresPlan the training and standardization of service deliveryManage inbound and outbound customer calls in a timely mannerIdentify customers' needs and wants, clarifying information whenever possibleConduct quality assurance surveys with customers and provide feedback to the teamGain comprehensive product knowledge to enhance customer supportMaintain a pleasant working environment for your teamRequirementsPersuasive and goal-orientedSelf-motivated and self-directedKnowledge of end-to-end sales process2 years experience in software sales; IT services sales experience preferredStrong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferredQualification:
Graduate degree or equivalentWould be awesome to haveStrong Communications SkillsAbility to work with different teamsWorking At LN WebworksWe invite you to explore your career path here at LN Webworks and work with some of the largest and most-recognized brands in the world. If you are capable and in the pursuit of excellence in the IT industry then Look no further as LN Webworks Pvt Ltd have the most competent full-time job opportunities that shall boost your career trajectory.
Our global delivery HQ is in Ludhiana, India with a Branch Office in Dehradun, India, along with sales offices in the New York US. Why LN Webworks?Present in 3 locationsPioneers of digital experience services in the regionWe started in 2013 with a team of 2 and Now we have 80 happy team members in Ludhiana & Dehradun Locations. That's the proof that we know how to survive & thrive : )The average tenure of our team member with LN Webworks is 5 years - we must be doing something right. Amazing healthy & calm workspace with full of greenery all around.
Both of our lawns are packed with basketball and Badminton players during break timesYoga sessions, Dance sessions, Tech presentations, Coaching from experts, Weekly activities, Food stalls, In-house DJ parties, Gaming Competitions, you name it. We are doing all of thisNeed we say more?
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