Local Deskside Support Technical Analyst

About Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).Responsible for the following key service functions:Incident ResponseProblem managementDirect Manufacturing Support for in-scope Endpoints and applications Projects and new support requirementVIP SupportEvents and standby supportService Request FulfillmentAV SupportAsset Management and TrackingEquipment health check and maintenanceNew asset evaluationServe as the “go to” hands on IT technical SME for the respective supported siteCan be tapped to configure, deploy, maintain and troubleshoot desktops, laptops, printers, ip phones, mobile devices, and other endpoint devices including accessories related to end-user equipmentWork with ServiceNow application to manage ticket queues, create dashboard and reportsReports the following to the Global Deskside Senior Manager and other IT key stakeholders:Weekly Operations StatusMonthly team performanceQuarterly Operations ReviewOther ad-hoc report requirementsExpected to take the lead and be a part of IT continuous improvement initiativesFor positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: Variable