Local Support Specialist (Poland)

Join Our Team as a Local Support Specialist at RateHawk!Are you passionate about travel and tech? Do you speak English and Polish fluently? We're looking for a Local Support Specialist to take care of our top B2B partners in Poland. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.RequirementsWhat You'll Do: Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention Stay in Touch: Send regular updates to clients and check in to make sure they're happy with how things are going Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally Work as a Team: Collaborate with ops, support, and tech teams to make service even better. What We're Looking For: Language Skills: Advanced level of English and Polish - you'll need to speak and write fluently Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards Quick Learner: Ability to grasp new information quickly and focus on results Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease Empathetic: A strong sense of empathy is essential Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)BenefitsWhat We Offer: Remote Work: Work from the comfort of your home! Salary: base payment + monthly bonus Dynamic Team: Be part of a young and energetic group of specialists Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills Learning & Development: We support your growth through seminars, trainings, and conferences Perks: Take advantage of corporate discounts on hotels and other servicesThe Process: Meeting with HR: A friendly chat with our HR team One minute Internet Speed Test: Just to make sure you're all set for remote work Meeting with Hiring Manager: Another friendly chatInterview results and offer! If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice