Localization Quoting Specialist

Descripción del puestoWe are looking for a Localization Quoting Specialist to join our team.The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.ResponsibilitiesPrepare quotes and calculate turnaround times for clients (administrative management).Conduct a follow-up of quotes in order to achieve the target acceptance rate.Monitor client satisfaction and any increases/decreases in their use of services. Provide feedback on perceived client satisfaction and service completion.Detect new sales opportunities, bringing add-on business and retaining existing accounts.Discuss and plan sales strategies for existing clients with the Business Developers.Advise the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.Try to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.Meet targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.Communicate project information to necessary parties in a clear, concise and professional manner.Convey specific client requests effectively to project managers.Finance governance: Responsible for registering the correct information from clients when creating the projects in the system: Legal entities (from the client and internally), PO if needed, and billing schedule.RequisitosRequirementsExperience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.Knowledge of other languages (desirable).Total Command of Microsoft Office.Knowledge of XTM and/or Phrase, and FineReader (desirable).EducationEducation: Middle or higher-level vocational training in administration or university degree.Master's Degree (desirable).BeneficiosBenefitsNational public holidays.Vacations: 3 weeks per year.Work laptop provided.Payment in USD.