Director of Sales Operations

Job Title: Global Senior Sales Operations Manager / Director of Sales OperationsLocation: Remote (Must be legally eligible to work in Canada)Experience Required: 10+ years in sales operations, sales enablement, or revenue operationsAbout The RoleWe are seeking an experienced Senior Sales Operations Manager / Director of Sales Operations to design, implement, and optimize our global sales strategy. You will oversee sales enablement, marketing and communications alignment, CRM management, and performance analytics—ensuring our sales teams have the tools, training, and insights needed to exceed targets. The ideal candidate is a data-driven, process-oriented leader with a strong ability to influence cross-functional stakeholders.

You thrive in a fast-paced environment, excel at knowledge management, and are skilled at driving accountability and performance across sales teams. Key ResponsibilitiesSales Strategy & ExecutionDesign, operationalize, and continuously improve the global sales strategy to drive revenue growth. Foster a high-performance sales culture with clear accountability and incentive structures (monetary & non-monetary). Own and optimize sales tools (e. g. , HubSpot CRM, Salesforce) and ensure seamless execution of sales processes. Develop and report on quarterly/annual sales metrics, OKRs, and operational insights. Sales Enablement & TrainingLead onboarding and continuous training programs to enhance sales team competence.

Develop sales collateral, training materials, and product knowledge resources. Support sales leadership in coaching and performance management. Marketing & Communications AlignmentOversee marketing and communications (MarComs) strategies to drive lead generation and sales support. Manage the Sales Development Representatives (SDRs) and Marketing Associate teams. Cross-Functional LeadershipCollaborate with Delivery, Platform, Product, and other teams to align sales initiatives. Lead strategic projects (e. g. , commercialization programs like NRC-IRAP) in partnership with executive leadership. Provide interim sales management support when needed. Tech StackCRM & Sales Tools: HubSpot, Salesforce (or similar) Sales Enablement: Seismic, Highspot, Gong (or equivalent) Data & Analytics:

Power BI, Tableau, Excel/Google Sheets (advanced) Marketing Automation: HubSpot Marketing Hub, Marketo (or similar) Communication & Collaboration: Slack, Microsoft Teams, Zoom Project Management: Asana, Trello, Jira (or similar) Key Performance Indicators (KPIs)Primary: Achievement of annual sales targets; 80%+ of reps meeting ≥80% of quotas. Leading Indicators: Sales pipeline value, conversion rates, and input metrics. Reporting StructureReports to: Chief Partnerships Officer Direct Reports: Sales Development Representatives, Marketing Associate, and additional roles (TBD). QualificationsRequired: 10+ years in sales operations, revenue operations, or sales enablement (global/multi-country experience preferred). Expertise in CRM management (HubSpot, Salesforce) and sales analytics.

Proven success in designing sales strategies, training programs, and performance systems. Strong data analysis skills with the ability to translate insights into action. DesirableExperience in international development, tech-for-good, or social impact sectors. Background in marketing/communications (MarComs) strategy. Familiarity with commercialization grants (e. g. , NRC-IRAP or equivalent). Location & EligibilityThis role is partially funded by Canada’s NRC-IRAP program, so candidates must be legally based in Canada (or eligible for Canadian T4 employment without sponsorship). Our Commitment to DiversityWe are an equal opportunity employer and value diversity.

We encourage applications from all qualified candidates and are committed to fostering an inclusive workplace where diverse perspectives drive innovation. Skills: project management,data analysis,sales enablement,revenue operations,enablement,sales strategy,crm management,sales operations,crm,cross-functional leadership,sales training,sales,communications,performance analytics,marketing alignment