Logistics & Fulfilment Manager

We’re looking for a Fulfilment Expert to join our Supply Chain team, focusing on last-mile delivery optimization and cross-border logistics performance across Europe. This role plays a key part in improving fulfilment efficiency, delivery success rates, and cost management for Joybuy’s international e-commerce operations.What You’ll DoOptimise and expand last-mile delivery networks, managing both 1P and 3P performance to ensure excellent fulfilment experiences for customers and merchants.Analyse delivery performance data (timeliness, lost parcels, complaint ratios), identify root causes, and drive resolution initiatives.Conduct cost and settlement analysis to enhance cost efficiency and delivery success rates.Evaluate and select logistics service providers, resolving bottlenecks and implementing data-driven process improvements.Collaborate with product, operations, IT, and customer service teams to enhance fulfilment systems and ensure scalable, reliable delivery operations.What You’ll Bring3–8 years’ experience in logistics or fulfilment operations, preferably in large cross-border e-commerce platforms.Strong knowledge of European and US last-mile delivery networks and carrier models.Proven analytical and cost-optimisation abilities with experience in performance tracking.Excellent stakeholder management and cross-functional project coordination skills.Fluency in English and the ability to thrive in a fast-paced, international environment.Why Join Joybuy?Contribute to scaling global fulfilment operations for a leading international e-commerce platform.Collaborate with top-tier industry experts across logistics, operations, and technology.Be part of a dynamic, data-driven environment shaping the future of cross-border e-commerce.