Logistics Operations Coordinator

Client Company OverviewOur client is a leading international freight forwarding and logistics service provider headquartered in Hong Kong, with a strong global presence across North and South America, Europe, and Asia Pacific.Our integrated solutions include international ocean and air freight, courier and express delivery, premium and e-commerce logistics, and other value-added supply chain services, connecting North America and Europe with Asia through reliable, innovative, and efficient operations.In Canada, our first branch was established in the 1980s, and we now operate offices in Montreal, Toronto, and Vancouver. As Canada continues to expand its global trade relations through new free trade agreements, our Canadian team is positioned for significant growth.We offer competitive compensation, a comprehensive benefits package, and—most importantly—a supportive, multicultural working environment with excellent opportunities for international career development.Position: Logistics Operations & Customer Service CoordinatorKey ResponsibilitiesA. Customer Service / Operations (Logistics Projects)Support and monitor the day-to-day execution and quality control of logistics projects across multiple locations in Canada (not limited to Toronto).Serve as a key point of contact for customers, handling daily communications, feedback, and service updates to ensure high performance and customer satisfaction.Build and maintain strong working relationships with all internal and external partners, including customers, subcontractors, 3PLs, warehouse operators, and trucking companies.Collaborate with the Head Office IT team and local IT contractors to monitor and maintain the accuracy of logistics and operational data.Prepare and maintain internal and external operational reports as directed by the Business Operations Manager.B. Sales SupportAct as indoor sales support, coordinating with both internal and external stakeholders for ongoing business development in logistics and international freight.Assist in preparing quotations and pricing proposals under the guidance of the Business Operations Manager.Stay informed of market trends and updates in the logistics and international freight sectors within Canada and globally.C. Other DutiesParticipate in and complete ad hoc projects or assignments as delegated by the Business Operations Manager.Qualifications and Skills2–3 years of experience in logistics, freight forwarding, or a 3PL/warehouse environment (hands-on operational experience required).Strong communication and listening skills (both written and verbal).Proficient in negotiation and conflict resolution.Excellent customer service orientation, with the ability to anticipate client needs and proactively escalate issues when necessary.High degree of integrity, professionalism, and work ethic.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Fluent in English; proficiency in French or Chinese is an asset but not mandatory.Employment DetailsJob Type: Full-time, PermanentWork Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.Work Location: Toronto, ON (with possible coordination across other Canadian locations)Compensation and BenefitsCompetitive salary packageCasual dress policyDental and extended health careVision careLife insurance coverageEqual Opportunity StatementWe are an equal opportunity employer committed to building a diverse and inclusive workforce.