Logistics Specialist

Does your professional checklist look like this? 👇☑️ Full hybrid flexibility (No mandatory days, trust-based working)☑️ Inclusive culture & diverse team (Belong and be yourself: 70+ nationalities working together)☑️ Direct impact on sustainability (Tackling global e-waste daily)If you checked every box, keep reading! To continue to fuel Swappie’s profitable growth and advance our mission of making refurbished electronics mainstream, we are seeking a highly organized and proactive Logistics Specialist to join our Operations Support function. This is a fixed-term parental leave cover for 12 months.In this role, your primary mission is to ensure a successful, friction-free delivery experience for Swappie’s customers and drive efficiency across our operations. If you are ready to take ownership of complex problem-solving and contribute directly to our operational excellence, this is your chance to leave a significant fingerprint on Swappie's core customer journey. 🌏💚What You'll Work On (Key Responsibilities)Reporting to the Logistics Manager, you will be the bridge between customer satisfaction and operational speed. Your work will involve strategic analysis, cross-functional collaboration, and hands-on issue resolution. You will:Manage Service Providers: Ensure service levels agreed with Logistics Service Providers (LSPs) are consistently met, troubleshooting and solving operational logistics issues, and acting as the key escalation point for LSPs.Problem-Solving & Analysis: Systematically analyze performance data to find gaps, identify the root causes of problems and propose practical solutions. You will distinguish between critical and minor details to prioritize tasks and manage resources effectively.Stakeholder Communication: Cultivate trustworthy relationships with LSPs and internal teams (e.g. Operations, Customer Service). Proactively communicate project progress and changes, actively gathering input to ensure mutual understanding.Operational Efficiency: Contribute to a culture of continuous improvement by participating in logistics-related development projects that enhance the network and create innovative concepts.We Would Love to Hear From You If You Have...Your success will be driven by a blend of practical knowledge, analytical rigor, and a proactive mindset.Experience & Education: 3+ years of relevant work experience (logistics, transportation, or supply chain) and min. a Bachelor’s degree in a related field.Logistics Expertise: A solid understanding of logistics industry principles, especially international parcel logistics, trade compliance, and incoterms.Communication & Collaboration: Strong, confident communication skills for both internal and external stakeholders.Analytical & Problem-Solving Skills: Excellent analytical abilities, able to logically identify root causes and propose practical improvement actions.Ownership Mindset: A proactive attitude, self-motivation, and a strong sense of ownership and accountability for your own work.Adaptability: The proven ability to manage multiple priorities, quickly adapt to changing situations, and meet deadlines, even under pressure.Language Skills: Fluent English is a must (our company language). Other languages are considered a plus, especially German!Scroll down ⬇️ and read “Why pursue a career with Swappie” but in addition we offer:Measurable Impact & Ownership: You will have strong ownership over your domain and clear, defined quarterly targets. You are a key person responsible for solving performance issues and fine-tuning our entire shipping experience for Swappie customers.High Visibility & Collaboration: Logistics touches many areas of Swappie’s business, guaranteeing lots of cross-functional collaboration.Flexible Work & Culture: A supportive, low-hierarchy team environment paired with flexible working hours and remote working options.End-to-End Delivery Excellence: You are empowered to identify bottlenecks, find root causes, and implement solutions, giving you direct responsibility for improving key metrics like on-time delivery and cost-per-unit.The chance to have a direct, visible impact on our mission and the customer experience by ensuring our deliveries are smooth and seamless.Practicalities📍 Location: Helsinki, Finland. We offer full flexibility, meaning you decide where you work best. (Our cozy office is always open and available for those who prefer the office environment!)📝 Contract: Full-time, fixed-term parental leave cover for 12 months.💰 Compensation: Salary range for this role is 3800-4400 €/month (gross). This will be individually negotiated based on the specific experience you bring to the role.📆 Start Date: Ideally December ‘25/January ‘26.⏰ Application deadline: Please apply by 19th of October.Questions? 🤔 recruitment@swappie.com will happily reply. Kindly note that we don’t accept job applications via email.Does this sound like an exciting opportunity for you? If yes, we would love to hear from you! This is how the recruitment process will look like:The process is designed to be a transparent, two-way assessment, ensuring we find the right match for our team.Intro with Talent Acquisition Partner (online, 30 min): This is a friendly chat to introduce Swappie, give you an overview of the role's scope, and understand your core motivation, background, and alignment with our culture.Meet the Hiring Manager (online, 60 min): A deeper conversation focused on your experience and competencies. This is your chance to also ask questions and understand the role better.Skills Assessment & Culture Discussion with colleagues (online or on-site, 60 min): This stage has two parts: a skills assessment (where we will dive into a real-life logistics challenge or scenario to assess your analytical and problem-solving skills) and a culture discussion with your potential teammates to ensure a strong fit and collaboration style.