Logistics Technical Lead

C.H. Robinson is seeking a Logistics Technical Lead to drive operational excellence through technology. In this role, you’ll support our teams and partners by managing key systems, EDI integrations, and business intelligence tools. You’ll also play a vital role in onboarding new team members and ensuring seamless technology adoption. If you're ready to lead with innovation and support teams with the tools that drive global supply chains—this role is for you! Join us and make an impact from day one!At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work in office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:Reporting setup/maintenance/distributionSet up C.H. Robinson internal systems, such as Nav Online and Nav Carrier, Small Parcel Config Tool and Exceptions, Navisphere Ocean (MRM, etc), Complex Load Build Profiles, Spotbid and Dock & Yard managerTroubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc)Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc)Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projectsActive involvement in UAT testingCreate documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to usersChange requests and involvement of requirements gathering for new enhancementsTest new functionality after Tech team validates functionalityTrain internal/external users of new functionality and/or reporting toolsCustomer specific items where necessary/agreedSupport the Rating team with rate analysis, formatting, templates and uploadCreate standard reports for performance monitoringQualificationsRequired: Bachelor’s degree in International Business or LogisticsMinimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experienceFluent in English (written and verbal)Preferred: Strong affinity with technology solutions and confident in customer facing environmentsUnderstanding of operating processes and capabilities, business process standardization and enabling technologiesAdvanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BIFlexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communicationsAdditional languages a benefitAbility to motivate and encourage change, able to get positive results in a very large, dispersed organizationValues a diverse and inclusive work environmentEqual OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Your Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.