Tier 1 Support Engineer

We are looking for a bright Tier-1 support engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required. Responsibilities: We obsess about our customers.

Establish and maintain customer loyalty by providing support above and beyond their expectationsTake ownership of customer issues reported, see problems through to resolution, and escalate irregular events to Tier 2 support engineersResearch, diagnose, troubleshoot, and identify solutions to resolve customer issuesProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesUse tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all timesEducate and assist other departments within Logz.

io regarding systems, tools, processes, and customers’ request resolutionsCreate documentation in the form of knowledge base tech notes and articlesThe position requires on-calls availability from time to timeRequirements:

At least 2 years of experience in customer care, technical support, or equivalentLove technology, have curiosity about new products and approaches, and have a get-to-know-how-it-works attitudeExcellent communication skills and the ability to interact effectively with technical personnelSelf-motivated, proactive approach, and ability to work well with little direct supervisionStrong problem-solving skills and a knack for troubleshootingThrives under pressurebe able to manage your time efficientlyAbility to cover on-call during weekendsAttention to detail, highly organized , and an absolute focus on the quality of the resultsWork experience in enterprise technical support is a plusKnowledge of Linux systems, utilities, and scripting is a plus