Product Support Manager

Job Summary: We are seeking an experienced Product Support Manager to lead a team of 70 Product Support Assistants in the Duty Free Liquor and Tobacco category. The successful candidate will be responsible to manage the Product Support Team to ensure stocks are received, transferred and floated into the 19 stores across 4 terminals timely and accurately to support business needs. Key Responsibilities: Team Management:

Lead and manage a team of 70 Product Support Assistants in both day and night shifts across the 4 terminalsConduct performance evaluations, provide feedback, and coaching to team membersFoster a positive and productive team cultureAny other tasks / assignments as assigned by the Superior or Management Product Support Operations: Oversee the midnight PSA team receiving of deliveries from warehouses and ensure accurate entry into the GLOB+ systemManage stock transfers and customs documentations accuratelyEnsure Day PSA floating of stocks onto shelves in stores efficiencyOversee the schedule for gate hold room deliveries for customers on Australia and USA flights Resource & Manpower Allocation:

Develop and implement manpower plans to ensure adequate staffing levels across the 4 terminalsInvolved in the recruitment of PSA team members with HR departmentManage roster planning, leave planning, and resource allocation Spot Checks and Quality Control: Conduct regular spot checks on midnight PSA teams who receive stocks from warehousesEnsure compliance with standard operating procedures and quality standards Process Improvement:

Identify areas for process improvement and implement changes to increase efficiency and productivityCollaborate with other teams to ensure seamless operationsRequirementsMinimum 5 years of experience in a supervisory or management role in a fast-paced environment in similar capacity or responsibilities preferably from FMCG or Retail multi-stores backgroundStrong leadership and team management skillsExcellent communication and interpersonal skillsAbility to work independently and make decisions in a dynamic environmentStrong analytical and problem-solving skillsFamiliarity with inventory management systems and logistics operationsAbility to work flexible hours, including occasional night shifts and weekendsBenefitsWe offer attractive salary packages that commensurate with relevant work experienceAnnual Leave from 18 days to 20 daysMedical Outpatient insurance coverageGroup Hospitalization and Surgery insurance coverageGroup Dental insurance coveragePerformance bonuses subject to company's and individual's performance