About The JobWe are seeking a dedicated and detail-oriented Hospitality Manager who manages Chocolate business and handles day to day partnership with the café and the restaurant at Shinsegae Main Store. Job responsibilitiesOversee daily operations of the chocolate business, ensuring premium product presentation, stock levels, and exceptional customer service are maintained. Coordinate with café and restaurant partners to manage day-to-day operations and serve as the face of LV. Manage F&B request from VICs and Celebrities while upholding luxury standards across all F&B experiences.
Coordinate closely with the store team, PCR and Communication to manage reservations and seating logistics for VICs, ensuring a seamless and personalized hospitality experience. Lead and supervise two teams of the Chocolate team and the F&B Hostess team providing clear direction, training, scheduling, and support to uphold excellence in client experience. Collaborate with store teams and external partners to align on service expectations, promotional activities, and guest experience enhancements. Reporting to Shinsegae Main Operation Director, this position manages about 10+ direct Reports.
Additional informationMinimum of 7 years’ experience in high-end hotel and/or fine dining restaurant operationsProven experience managing VIP guests in high-touch service environmentsExcellent communication and interpersonal skills, with the ability to work cross-functionally with internal stakeholders and external partnersStrong command of both written and spoken EnglishHighly detail-oriented, calm under pressure, and solution-drivenWillingness to work flexible hours, including weekends and event days as requiredPassion for delivering exceptional guest experiences and representing a luxury brand with professionalism and poisePreferred QualificationPrior experience in luxury retail and international hospitality settings, especially within a multi-concept environment (e. g.
, boutique + café/restaurant)Familiarity with clienteling practices and working with VICs or international clienteleExperience working in cross-cultural or international teams, particularly within global luxury brandsReference LVM28354
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