Company DescriptionLuckyStreak has been providing high-quality live dealer and casino games to the iGaming industry since 2014. We produce and stream Blackjack, Baccarat, and Roulette from our hi-tech studio in Riga 24/7 to operators worldwide. LuckyConnect, our aggregation solution, offers a library of over 4000 world-class games from more than 50 leading providers. Our services reduce barriers to entry and provide exceptional gaming experiences that boost casino revenues. Role DescriptionThis is a full-time, on-site role for a Shift Manager located in Latvia.
The Shift Manager will oversee daily operations, manage team members, monitor gaming activities, ensure compliance with regulatory standards, and maintain high levels of customer satisfaction. Additional responsibilities include scheduling shifts, training new employees, handling customer complaints, and implementing operational procedures to optimize efficiency. QualificationsLeadership and Team Management skillsStrong Communication and Interpersonal skillsExperience in Casino Operations and Gaming RegulationsProblem-solving and Conflict Resolution skillsExcellent Organizational and Time Management skillsAbility to work flexible hours, including nights and weekendsExperience in the iGaming or entertainment industry is a plusFluency in English; additional languages are an advantageKey Responsibilities:
Monitor studio operations and provide technical troubleshooting;Respond promptly to all incoming alerts;Ensure exceptional service delivery to clients and customers;Professionally perform tasks and adhere to the daily work plan;Maintain in-depth knowledge of company procedures, guidelines, and processes;Follow internal rules on confidentiality and restricted-access information. Salary: Starting from €1450 - 1800 gross per month. We will contact candidates who successfully pass the first selection round.
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